Shipping policy

Shipping Policy

Pre-Launch Information

Aby & Remy Co. is currently in our pre-launch stage, and products are not yet available for purchase.

Shipping locations, rates, processing times, and estimated delivery times are still being finalized as we prepare The PAIL Collection for launch.

Before ordering opens, this policy will be updated with complete shipping information so you know what to expect before making a purchase.

We hope to make The PAIL Collection available to families across Canada and beyond, where possible. Any available shipping destinations will be clearly shown at checkout once ordering opens.

Shipping Policy

Last updated: September 2026

Thank you for supporting Aby & Remy Co. Every order from The Little Lights Collection is prepared with care as we work to honour and carry the names of little lives who are deeply loved and forever remembered.

Pre-Orders

The Little Lights Collection is offered as a pre-order collection. This means your piece is produced after the pre-order period closes and is not ready to ship immediately after purchase.

Once pre-orders close, orders will be submitted for production. Our current estimated production time is approximately 7–10 business days, followed by time for us to receive, inspect, prepare and package each order.

We currently anticipate Little Lights Collection pre-orders beginning to ship in late November 2026. This is an estimate and not a guaranteed shipping date.

Because pre-order items are produced specifically for the collection, unexpected production delays may occasionally occur. If a significant delay affects our anticipated shipping timeframe, we will communicate updates as soon as possible.

Shipping Rates

Shipping rates are calculated at checkout based on your order, destination and available shipping service.

Shipping charges are the responsibility of the customer unless a promotion specifically states otherwise.

Where We Ship

Aby & Remy Co. offers shipping within Canada, the United States and select international destinations available at checkout.

Available shipping destinations and services may vary based on location.

International Orders, Customs & Duties

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping charge paid to Aby & Remy Co. and, where applicable, are the responsibility of the recipient.

Customs processing may also cause delays that are outside of our control.

Processing & Tracking

Once the completed collection is received from our production partner, each garment will be individually inspected and prepared for shipment.

You will receive a shipping confirmation once your order has been dispatched. Tracking information will be provided where available for the selected shipping service.

Christmas Delivery

We are working toward shipping Little Lights Collection pre-orders beginning in late November.

While we hope orders will arrive in time for the holidays, Aby & Remy Co. cannot guarantee delivery by December 25, particularly for international shipments.

Once a package has been transferred to the shipping carrier, transit times are outside of our control. Weather, customs processing, holiday volumes, service disruptions and other carrier delays may affect delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to update your address before shipment, but changes cannot be guaranteed once an order has entered the shipping process.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Packages

If tracking indicates that your package is significantly delayed or may be lost in transit, please contact us. We will assist with the carrier’s investigation process where possible.

If a package is marked delivered but cannot be located, please first check the delivery area, household members, neighbours and building management where applicable. If the package still cannot be located, contact us so we can help determine the appropriate next steps.

Damaged Shipments

If your order arrives damaged during shipping, please contact us promptly with your order number and photographs of both the packaging and affected item so we can review the situation and determine the appropriate next steps.